Recently I signed up for GoToAssist in order to help clients with QuickBooks questions. It is a great tool for quickly connecting and sharing a desktop. I can be connected in just seconds using my iPad, cheap salve while the client logs on to fastsupport.com. The full version allows me to access an unattended machine as well. I am using the service to troubleshoot problems quickly and accurately. The website for the service is http://www.gotoassist.com/remote-support/. It is reasonably priced and a great way to solve problems.